How has your company evolved since you started using AppFolio Investment Management?
One thing is that we're seeing new investors shopping for us, rather than us spending a large amount shopping for them. We have a reliable platform, and our returns are more favorable than market returns because we can execute efficiently. One reason for that efficiency is that we use AppFolio Investment Management to maximize operation, and minimize cost. One of the things we totally love about AppFolio is the adaptivity features. We do have some unique requests, and time and time again, there is a development team or a response team that helps us be able to pivot to client's requests. This is an essential service. You're more accommodating to us as the client than a lot of other software platforms. You integrate our needs into your business, and that's key to any success of any business.
If you were to recommend AppFolio Investment Management to a colleague, what would you say?
AppFolio provides the tools Winstar needs, and the AppFolio team continuously makes improvements, so I am confident that we will be covered in the future as the industry changes. AppFolio Investment Management really knows their stuff. They know their clients and their needs--and they know what investors need and expect, too.
At Winstar, we value transparency. I am able to be transparent to investors with AppFolio Investment Management. It's easy for me to provide information to my institutional investors, and it's easy for them to access that information online. It bolsters trust and provides a seamless, transparent connection between all stakeholders. Today 99% of our investments have exceeded underwriting expectations, and I believe we owe a lot of that success to intensive management and AppFolio.